Here is a list of questions we’ve been asked regularly by tenants over the years that may help.

As a current tenant of ours, you may have questions.

Other Helpful Quick Links…

My neighbor is causing problems, can you please deal with it?

The truth is, Brickleys has no authority with your neighbors in most cases. Even if Brickleys manages your neighbor’s home too, we do not have the ability to respond to domestic and/or community disturbances. Please contact the appropriate authorities (police, towing service, etc.) to deal with the situation as they are properly equipped and trained.

If you witness criminal activity or have evidence of a third party causing damage to the property you are renting, it is your responsibility to inform the police first and then Brickleys second. We can not talk to the police for you. However, we still need to know of issues concerning the property so we can document it and inform the property owner.

have an emergency situation at the house, can you help?

If any emergency situation is due to improper, excessive, or neglectful use, you could be responsible for charges, otherwise you may be reimbursed for payments made at time of service.

For any gas emergency:

  • Clear the area immediately.
  • Do not use any electric or electronic devices in the area.
  • Call your gas utility company from a safe distance away.

For any water emergency:

  • Shut off the main water supply (usually located in the laundry room or in garage near water heater).
  • If water is backing up through multiple drains, call your water company or emergency plumber.
  • You may also contact our after hours service center: (505) 242 2997; listen to the menu for the correct prompt.

For any other emergency dial 911.

Our general after hours number for urgent matters is (505) 242 2997; listen to the menu for the correct prompt. Any general work order requests can be reported directly to us using the online Tenant Portal or by calling our office at (505) 242 2997 M-F, 9:00am – 5:00pm.

I received an error message after submitting a payment online. What do I do?

We always recommend that you write down the exact error message for reference. Next, log out of your account and log back in. If the payment is reflected in your account balance, no further action is required. However, if your payment does not show up, contact us at (505) 242 2997.

In most cases, any error dealing with a payment will be in plain English. For example: “Not a valid account number” or “Please enter a routing number”. If the error is more techinal or difficult to understand, it is probably concerning a problem on your computer (such as browser security errors or bad Internet connection). In rare cases, the merchant bank that processes your payments may be experiencing difficulties (usually due to severe weather). Give us a call if you have concerns.

I tried to pay my rent early, but my account shows a $0 balance.

Current month rent charges may not show up in your account until the first day of each month. However, you should be able to make a payment on the account regardless of the $0 balance. It would then show up as a credit.

If you are having trouble, or if you need to make different early payment arrangements, please contact the Brickleys office at (505) 242 2997.

How do I know if my online payment went through?

If your payment is not showing in your account after you make a payment online, log out of your account, then log back in. Your account should reflect the appropriate balance immediately after making a successful payment.

If it does not reflect a payment you just made, or if you have other concerns about your balance, please contact our office.

How much does it cost to make an online payment?

If you pay using a checking account, there are no additional fees. If you use a credit card, there is a transaction fee.

How do I use the online tenant portal?

To first access the Tenant Portal please contact our office at (505) 242 2997 and request a Tenant Portal activation letter be sent to you (if you have not already received one).

You will need to have a valid email address on file with us and use that same email address as your Tenant Portal login email.